Last updated: 29 August 2025
ECS Express Company Limited ("ECS Express," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and logistics services. By engaging with us, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Contact information — name, company name, email address, phone number, and messaging handles (Telegram, WeChat).
- Shipment information — cargo details, origin and destination, customs documentation, and transaction records necessary to perform our services.
- Technical data — IP address, browser type, and usage data collected automatically when you visit our website.
2. How We Use Your Information
We use the information we collect to:
- Provide, manage, and deliver customs clearance and freight services;
- Communicate with you about shipments, quotes, and inquiries;
- Comply with legal, customs, and regulatory obligations;
- Improve our services, website, and customer experience;
- Send service updates or marketing communications only where you have consented.
3. Sharing of Information
We do not sell your personal information. We may share information with:
- Carriers, ports, customs authorities, and partners necessary to complete your shipment;
- Service providers who support our operations (e.g., IT, accounting) under confidentiality obligations;
- Competent authorities where required by law or regulation.
4. Data Retention
We retain personal and shipment information for as long as necessary to fulfill the purposes outlined in this policy and to meet legal, accounting, and customs record-keeping requirements.
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. However, no method of transmission over the internet is completely secure.
6. Your Rights
You may request access to, correction of, or deletion of your personal information. To exercise these rights, contact us using the details below.
7. Cookies
Our website may use cookies to improve functionality and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.
9. Children's Privacy
Our services are intended for businesses and individuals of legal contracting age. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
- ECS Express Company Limited
- Phone: 086 92 93 55
- Email: business@ecsexpress.biz
- Address: No. 48E0, Street 01, Group 3, Phum Orchide, Sangkat Ou Baek K'am, Khan Sen Sok, Phnom Penh, Cambodia.